Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Housit website located at housit.com.au and your engagement with the services provided by Housit Pty Ltd (ABN 81 679 369 923) ("Housit", "we","us", "our").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Housit provides residential property management services in Queensland, Australia, including but not limited to:

• Tenant sourcing, screening, and placement
• Lease preparation and management
• Rent collection and arrears management
• Property inspections
• Maintenance coordination
• Compliance with Queensland residential tenancy legislation

Detailed service terms for property owners are set out in your individual Property Management Agreement, which prevails over these Terms in the event of any inconsistency.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You must not use our website in any way that:

• Breaches any applicable law or regulation
• Is fraudulent, misleading, or deceptive
• Infringes the intellectual property rights of Housit or any third party
• Transmits unsolicited commercial communications
• Attempts to gain unauthorised access to any part of our systems
• Interferes with the normal operation of our website

3.2 Accuracy of Information

While we endeavour to keep information on this website accurate and up to date, we make no warranty as to its completeness or accuracy. Property listings, pricing, and availability are subject to change without notice.

4. Rental Applications

Submitting a rental application through our website does not guarantee tenancy. All applications are assessed at our sole discretion, subject to applicable anti-discrimination laws. By submitting an application, you confirm that all information provided is true and accurate. Providing false or misleading information may result in the immediate rejection of your application or termination of any tenancy agreement.

Application data is stored in your browser's local storage as a draft and submitted to us only when you click the final submit button. You are responsible for ensuring your device is secure while drafting an application.

5. Maintenance Requests

Maintenance requests submitted through our website are received during business hours and triaged according to priority. Submitting a maintenance request does not constitute confirmation that work will be carried out by any particular time. Emergency maintenance should also be reported by phone on 1800 955 180.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is owned by or licensed to Housit Pty Ltd and is protected by Australian copyright law. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent, except as permitted by law.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Housit Pty Ltd excludes all liability for any loss or damage (including indirect, consequential, or economic loss) arising from:

• Your use of, or inability to use, our website
• Any reliance on information published on our website
• Unauthorised access to or alteration of your submissions
• Any conduct or content of third parties on our website

Nothing in these Terms excludes any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable legislation.

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Dispute Resolution

If a dispute arises in connection with these Terms or our services, the parties agree to attempt to resolve it in good faith through direct negotiation in the first instance.

If the dispute cannot be resolved by negotiation within 14 days, either party may refer the matter to the Queensland Civil and Administrative Tribunal (QCAT) in accordance with the Queensland Civil and Administrative Tribunal Act 2009. These Terms are governed by the laws of Queensland, Australia.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the effective date noted at the top. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Housit Pty Ltd
2/290 Boundary Street, Spring Hill QLD 4000
Email: hello@housit.com.au
Phone: 1800 955 180