Privacy Policy

1. About This Policy

Housit Pty Ltd (ABN 81 679 369 923) ("Housit", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it.

By using our website (housit.com.au) or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Housit Pty Ltd is a licensed property management company operating in Queensland, Australia. Our registered office is at 2/290 Boundary Street, Spring Hill QLD 4000.

3. Information We Collect

We collect personal information when you:

• Submit an enquiry or contact form
• Request a property management quote
• Lodge a maintenance request
• Submit a rental application
• Subscribe to communications from us
• Browse our website (automatically collected data)

3.1 Information You Provide Directly

Depending on how you interact with us, we may collect:

• Identity information: Full name, date of birth, gender, title, residency status, visa details
• Contact information: Email address, phone number(s), residential and postal addresses
• Employment information: Employer name, position, employment type, start dates, employer contact details
• Financial information: Gross and net income, financial commitments, bankruptcy history, income sources
• Identity documents: Copies of driver's licence, passport, Medicare card, payslips, bank statements, and employment contracts
• Property information: Property address, number of bedrooms, current property manager
• Tenancy history: Previous addresses, tenure types, rental references, reasons for leaving
• Pet information: Type, breed, registration, microchip status
• Maintenance details: Property address, issue description, photos, availability preferences
• Emergency contact details: Name, relationship, and phone number of a nominated emergency contact

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, and referring URLs. This information is used for analytics and to improve our website.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested services
• Assess rental applications and conduct tenancy-related checks
• Manage property maintenance requests and coordinate tradespeople
• Communicate with you about your application, tenancy, or property management
• Comply with our legal and regulatory obligations as a licensed property management agency
• Improve our website and services
• Send you information about our services (where you have consented)

5. Disclosure of Your Information

We may disclose your personal information to:

• Property owners when processing your rental application
• Tradespeople and contractors when coordinating maintenance work at your property
• Reference providers to verify information in rental applications
• Cloud service providers who host and store data on our behalf (see Section 6)
• Legal and regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Third-Party Services & Overseas Disclosure

We use the following third-party services to operate our platform:

• Google Firebase / Google Cloud (USA): We store enquiry data, maintenance requests, and rental application information in Google Firebase Firestore. Google Cloud infrastructure may store data on servers located outside Australia. Google is certified under applicable data protection frameworks. For more information, see Google's privacy information.
• Meta Pixel (Facebook): We use the Meta Pixel on our website to measure the effectiveness of our advertising. This may involve transmission of limited browsing event data to Meta Platforms Inc. (USA). You can opt out via your Facebook ad preferences.

By using our services, you consent to the transfer of your data to these overseas recipients. We take reasonable steps to ensure these providers maintain privacy standards consistent with the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our data is stored using Google Firebase, which provides industry-standard encryption in transit and at rest. Access to personal data is restricted to authorised Housit staff.

Application documents (including identity documents) are submitted through our secure platform. While we take all reasonable precautions, no method of internet transmission is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general, records relating to enquiries, tenancy applications, and property management are retained for 7 years after the end of the relevant relationship or transaction, in accordance with Australian record-keeping obligations.

Application drafts saved to your browser's local storage are stored on your own device and can be cleared at any time through your browser settings.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and to support our advertising measurement (via Meta Pixel). You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct personal information that is inaccurate, incomplete, or out of date
• Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details in Section 12. We will respond to access and correction requests within 30 days.

11. Complaints

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Contact Us

For privacy-related enquiries, corrections, or complaints, please contact:

Housit Pty Ltd
2/290 Boundary Street, Spring Hill QLD 4000
Email: hello@housit.com.au
Phone: 1800 955 180

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted at the top. We encourage you to review this policy periodically.